Customer Privacy Policy

At Insignia Arma, we respect your privacy and handle your personal information with care. This policy explains what we collect, why we collect it, and how it is used when you visit our website or place an order.

Information We Collect

We may collect the following information:

Your name
Your email address
Your billing details
Order details and transaction information
Any information you enter into our website forms
Technical information such as IP address, browser type, and site usage data

How We Use Your Information

We use your information to:

Process orders and payments
Deliver digital products and services
Provide customer support
Send order confirmations and important service emails
Maintain website security and prevent fraud
Improve website performance and customer experience
Meet legal, tax, and record-keeping obligations

Payments

Payments on this website are processed securely through Stripe. We do not store your full credit card or debit card details on our website. When you make a payment, your payment information is handled directly by Stripe in accordance with Stripe’s own privacy and security policies.

You can view Stripe’s privacy policy here: https://stripe.com/privacy

Digital Orders and Fulfilment

When you purchase a digital product, we may store order details, file delivery records, and related transaction information for customer service, accounting, fraud prevention, and legal record purposes.

Cookies and Website Data

Our website may use cookies or similar technologies to help the site function properly, remember preferences, measure traffic, and improve performance. By using the site, you consent to the use of these technologies where permitted by law.

Sharing of Information

We do not sell your personal information. We may share your information only where necessary to operate the business, such as with payment processors, website hosting providers, technical service providers, or where required by law.

Data Security

We take reasonable steps to protect your information from unauthorised access, misuse, loss, or disclosure. However, no online system can be guaranteed to be completely secure.

Your Rights

You may request access to the personal information we hold about you and ask for corrections if it is inaccurate. You may also contact us with questions about how your information is handled.

Data Retention

We keep personal information only for as long as reasonably necessary for business, legal, accounting, and administrative purposes.

Third-Party Services

This website may rely on third-party services to operate, including payment services, hosting services, analytics tools, and email systems. Those services may handle data under their own terms and privacy policies.

Changes to This Policy

We may update this privacy policy from time to time by publishing the revised version on this website.

Contact

If you have questions about this privacy policy, please contact us through the contact details provided on this website.