Refund Policy

This Refund Policy applies to purchases made through insigniaarma.com (the “Website”).

1. Digital Product

All products sold on this Website are digital downloads delivered immediately after successful payment.

2. No Change-of-Mind Refunds

Because digital files are delivered immediately and cannot be returned, refunds are not provided for change of mind, accidental purchase, or duplicate items placed in the cart.

3. Cart Review Responsibility

Customers are responsible for reviewing their cart before completing checkout. The cart can be adjusted or items removed prior to payment.

4. Download Responsibility

After purchase, the download is made available immediately. Customers are responsible for downloading, saving, and backing up their file.

5. Technical Delivery Issues

If a genuine technical fault on the Website prevents delivery of the purchased file, the Operator may, at their discretion, provide a remedy such as restoring access to the download or re-issuing the file.

6. Australian Consumer Law

This policy does not exclude rights available under the Australian Consumer Law. Where required by law, appropriate remedies will be provided.